1. Agreement and eligibility
These Terms form an agreement between you and [LEGAL OWNER NAME] trading as Supanova Creatives, Nassau, New Providence, The Bahamas (“Supanova,” “we,” “us,” or “our”). By using the website, purchasing a product, submitting an audit result, or engaging our services, you accept these Terms and our Privacy Policy.
Purchases, audit submissions, and service engagements are limited to people aged 18 or older, or the age of majority where they live if higher.
2. Website information
We aim to keep the website accurate and available, but may correct errors, update content, change availability, or suspend portions of the site. Website content is general information and is not a substitute for advice tailored to your circumstances.
3. Purchases, payment, and delivery
Prices are displayed before checkout. Payment is processed by PowerTranz on its secure hosted page; Supanova does not collect or store complete card details. A purchase is accepted when payment is confirmed.
Digital products are delivered automatically by email using download links. You are responsible for providing an accurate email address and checking spam folders. Links may expire or be subject to reasonable download limits. After reasonable verification, Supanova may replace a link for the original purchaser.
Digital products contain no physical product, software subscription, or personal service unless expressly stated.
4. Seven-day satisfaction policy
If a purchased file is defective, inaccessible, or genuinely not useful for its stated purpose, contact hello@supanovacreatives.com within seven calendar days, explain the problem, and allow Supanova a reasonable opportunity to correct or replace the file. If we cannot correct the problem, we will issue an appropriate refund.
A change of mind does not qualify. This policy does not limit mandatory rights that cannot lawfully be excluded.
5. Intellectual property and permitted use
Your purchase grants you a limited, personal, non-exclusive, non-transferable licence to use the digital product within your own business. Ownership remains with Supanova or the applicable rights holder.
You may not share, resell, sublicense, reproduce for clients, publicly post, redistribute, create derivative products from, remove ownership notices from, or make the materials available to another person. You may make reasonable personal backup and print copies.
6. Educational and results disclaimer
The Client Flow Leak Audit and related materials are educational business-planning resources—not legal, financial, tax, accounting, investment, medical, or other regulated professional advice.
Results depend on your information, decisions, market, offer, execution, and circumstances. Supanova does not guarantee revenue, customers, savings, funding, profitability, or any particular result. Automated scores and recommendations are directional tools.
7. Services and proposals
An inquiry, audit result, or recommendation does not create a consulting engagement. Paid services will be governed by a separate proposal, scope, price, schedule, and agreement accepted by both parties.
8. Acceptable use
You may not misuse the website, interfere with its security, attempt unauthorized access, upload malicious material, impersonate another person, infringe rights, or use the website or materials unlawfully.
9. Availability and responsibility
To the fullest extent permitted by law, the website and digital products are provided on an “as available” basis. Supanova is not responsible for failures caused by internet services, devices, browsers, email filtering, payment processors, hosting providers, or circumstances beyond reasonable control.
To the fullest extent permitted by law, Supanova will not be liable for indirect, incidental, special, consequential, or lost-profit damages. Aggregate liability concerning a digital product will not exceed the amount paid for it. Nothing excludes liability or customer protections that cannot lawfully be excluded.
10. External services
The website may link to PowerTranz, YouTube, Adobe, or other independent services. Their terms and policies govern your use of them.
11. Governing law and disputes
These Terms are governed by the laws of the Commonwealth of The Bahamas, without removing mandatory protections applicable to you. Before formal proceedings, both parties agree to attempt in good faith to resolve the matter. Unresolved disputes will be submitted to the competent courts of The Bahamas, subject to non-waivable rights.
12. Changes, severability, and contact
We may update these Terms as our products, providers, or legal requirements change. If a provision is unenforceable, the remainder continues in effect.
Questions may be sent to hello@supanovacreatives.com with the subject “Terms Question.”