Legal

Privacy Policy

Effective Date: 1 June 2026 · Last Updated: 1 June 2026

Supanova Creatives, LLC ("Supanova Creatives", "we", "us", or "our"), a division of Little Cloud Bahamas, operates the website at supanovacreatives.com and related digital touchpoints (collectively, the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or interact with our services.

By using the Site, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Site.

1. Information We Collect

We collect information you voluntarily provide and information collected automatically when you visit the Site.

Information you provide directly:

Name, email address, phone number, and any other details submitted through our contact forms, discovery quiz, webinar registration, or concierge chat.
Business information such as company name, role, or industry provided in the course of engaging with our services.
Messages and communications you send to us via the Site or by email.

Information collected automatically:

Log data including your IP address, browser type and version, pages visited, time and date of visit, and time spent on pages.
Device information including operating system, hardware model, and unique device identifiers.
Cookies and similar tracking technologies as described in Section 5 below.

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries, consultation requests, and communications.
To provide, operate, and improve the Site and our services.
To send service-related communications, including updates on our offerings, webinars, or programmes you have registered for.
To send marketing communications where you have consented or where we have a legitimate interest to do so — you may opt out at any time.
To analyse Site usage and improve user experience.
To comply with applicable laws and regulations.
To protect the rights, property, and safety of Supanova Creatives, our clients, and others.

3. Legal Basis for Processing

Where applicable under data protection law, we process your personal information on the following legal bases:

Consent — where you have given clear consent for us to process your information for a specific purpose.
Contract — where processing is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract.
Legitimate Interests — where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights.
Legal Obligation — where we are required to process your information to comply with a legal obligation.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers — We work with trusted third-party service providers who assist us in operating our Site and conducting our business (e.g., CRM platforms, email delivery services, analytics tools, live chat services). These providers are contractually obligated to keep your information confidential and use it only to perform services on our behalf.
Business Transfers — In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
Legal Requirements — We may disclose your information if required by law, regulation, legal process, or governmental request.
Protection of Rights — We may disclose information where we believe it is necessary to protect the rights, property, or safety of Supanova Creatives, our clients, or others.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your experience and analyse Site usage. Cookies are small data files placed on your device.

Types of cookies we use:

Essential Cookies — necessary for the Site to function correctly. These cannot be disabled.
Analytics Cookies — help us understand how visitors interact with the Site, including pages visited and time spent. This data is aggregated and anonymous.
Third-Party Cookies — our live chat feature is powered by Tawk.to, which may set its own cookies on your device. Please refer to Tawk.to's Privacy Policy for details.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Site.

6. Third-Party Services

The Site integrates the following third-party services that may collect data independently:

Tawk.to — live chat and concierge messaging. Governed by Tawk.to's Privacy Policy.
Google Fonts — typography delivered via Google's CDN. May log font requests. Governed by Google's Privacy Policy.
External Form and CRM Tools — our discovery quiz, webinar registration, and contact forms may be hosted on third-party platforms. Those platforms have their own privacy policies.

We are not responsible for the privacy practices of these third-party services. We encourage you to review their policies.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements.

When your information is no longer required, we will securely delete or anonymise it.

8. Data Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, and destruction. These measures include secure data transmission (HTTPS), access controls, and regular security reviews.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. International Transfers

Supanova Creatives, LLC is based in the Commonwealth of The Bahamas and operates with service providers across multiple countries. If you access the Site from outside The Bahamas, your information may be transferred to and processed in countries with different data protection laws than your country of residence.

Where required, we take steps to ensure your information is protected in accordance with applicable law.

10. Your Rights

Depending on your location and applicable data protection law, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information (subject to certain exceptions).
Object to or restrict our processing of your information.
Request portability of your information in a structured, machine-readable format.
Withdraw consent at any time where processing is based on consent.
Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact us at hello@supanovacreatives.com. We will respond within the timeframe required by applicable law.

11. Children's Privacy

The Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete that information.

12. Links to Other Websites

The Site may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policy of any website you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. We will post the revised policy on this page with an updated effective date. Material changes will be communicated via a notice on the Site or by email where appropriate.

Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Supanova Creatives, LLC
A division of Little Cloud Bahamas
hello@supanovacreatives.com

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